Support
Help with AdFlow, the rewards app by AFO World Ltd.
We usually reply within a few hours. At busy times it can take up to 48 hours. Include your User ID (in the app under Wallet → Device) so we can find your account quickly.
In the app
Tap Contact support. It's the fastest route, and we can see which account you're writing from.
Telegram
Message our support bot: @adflowappbot. News and updates: our channel.
Privacy and data requests, including account deletion: privacy@getadflow.app. Business and partnership enquiries: hello@getadflow.app.
Common questions
When will my withdrawal arrive?
We review each request, then send it by the method you chose. You can follow its status in Wallet → Withdrawal history, and the app shows when it's been paid. If it's taking longer than you expected, contact us with the payment reference shown there.
My withdrawal was rejected. What now?
The reason is shown in your withdrawal history. If you think it's a mistake, contact support with the payment reference and we'll look at it again.
I finished a survey or offer but didn't get points.
Points arrive when the partner confirms the completion, which can take a while for some offers. If they haven't arrived after a day, contact us with the offer name and the time you completed it.
Why did I stop earning from videos?
Each activity has a daily limit and a short cooldown between ads. Limits reset every 24 hours; the Home tab shows today's progress.
How do I change my payout details?
Payout details lock once you confirm them, so nobody else can redirect your payout. To change them, contact support and we'll unlock them for one update.
How do I delete my account?
In the app, open Wallet → Privacy → Delete account, or email privacy@getadflow.app. See how account deletion works.
Company
AFO World Ltd (RC 7241991), Lagos, Nigeria. Read our Privacy Policy and Terms of Service.